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In business, tone of voice is something thatโ€™s constantly overlooked and often undervalued. While branding and marketing are heavily invested in, businesses continue to reach out to potential and existing customers without putting thought or consistency into the wording and execution of their message.

Neglecting your businessโ€™ tone of voice can lead to creating a brand that people canโ€™t connect to. This can create a negative brand experience for people who receive or see your posts, meaning the possible loss of sales and earnings in the long run.

Judging a book by its cover

When it comes to the creation of online written content, itโ€™s inevitable that you will be judged by what you offer. In most cases, this could be the first few lines of a two-thousand-word blog. Sometimes you have as little as the title. Which means you have very limited time to capture your audienceโ€™s attention and drive clicks to your website.

So, think outside the box. Scope the interests of your audience and make sure you place your content in all the right places. A poem on a toilet wall is after all only something to those who need the toilet.

Tone dependant on sectors

Any good content writer will tell you that your tone should differ depending on the sector youโ€™re writing for. This is because different sectors have varying demographics. For example, if youโ€™re a t-shirt company with a mature audience, you should avoid using slang. Whereas if you are a gaming supplement company aiming at an 18-30โ€™s market placement, certain abbreviations may build your rapport with the demographic.

Having your own voice ๏ธ

Although we believe in varying your tone dependant on your sector, itโ€™s still essential that your business has its own voice. You shouldnโ€™t sound like everyone else, otherwise, your content is only as valuable as theirs.

Play around with the way your content feels, it should sit impeccably on your website and social feeds. Donโ€™t go from a calming tone to one thatโ€™s erratic and uncontrolled. This will put off potential customers as they try to figure out who your company is.

Developing your voice

Tweaking written content is far more difficult than it sounds. To someone who assesses the quality of their content, changing one sentence can mean changing the whole blog post.

When developing your voice, it can take months of writing to find something you like and works for your business. Create engaging content from the start! Using a professional copywriter saves you time so you can continue to run and grow your business.

Itโ€™s important to remember that if you employ a web designer to design your website, they will have learnt their trade over several years. The same goes for a copywriter, it takes time to become an expert. So when it comes to content and voice, we recommend making the most of someone elseโ€™s skills.

How important is new content?

New content is essential in business, if you arenโ€™t posting regularly on social media, you look like an inactive company. The same goes for only uploading a blog once every few months, itโ€™s pretty much pointless.

Itโ€™s important to remember that blogs drive people to your website, meaning that you increase your chances of making sales. They also improve your SEO rating, as each blog can be tailored to feature key search terms for your sector. Meaning your rank within the major search engines will improve drastically. Remember that your tone of voice builds your brand, and no one wants to be remembered as the company who doesnโ€™t appeal to people.

If you canโ€™t maintain consistency throughout, we would advise leaving it altogether. Running a blog takes commitment from everyone involved and building up the tone of your company is hard work.

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At Create8 we provide solutions for all business branding needs. The production of fantastic SEO enriched content is just one of our many skills. If you want to know more about anything youโ€™ve read above or if you want to talk about how we can help you, simply give us a call today!

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Last updated on: June 13, 2025

Scarlett Chester-Roberts

Scarlett Chester-Roberts is Content Writing Manager at Create8. She has seven yearsโ€™ experience in content strategy, SEO copywriting, brand voice development, content marketing, copy editing and proofreading. Armed with an MA in Linguistics (Distinction) and a First Class BA in English Language, plus certifications in SEO (Coursera) and Content Marketing (Word Craft Academy), she combines linguistic precision with creative flair. Scarlett has written SEO-rich website copy, landing pages, blogs and full rebranding narratives for clients like Scarlett Gasque, The Nursery Store, Purseglove Property, The Horseโ€™s Mouth and Craft House Coffee. Passionate about persuasive, efficient storytelling, she helps brands find their voice, connect with audiences and drive real engagement.