Order Editing: The Must-Have Shopify App for Post-Purchase Edits

When refining and designing your Shopify store and its features, you want to give your customers the best possible experience. As a consumer, we’ve all placed an order then noticed something was wrong: a missed product, an old delivery address, a forgotten discount code. 

With Order Editing on the Shopify App Store, customers are able to change and update their order details – even after purchase. It’s better customer service, with more opportunity to boost sales. 

But what is the Order Editing app, how does it work, and what can it do to really boost your Shopify store?

What is Order Editing? 

The Order Editing app allows customers to change their order after the initial purchase. They can update shipping details, add forgotten discount codes, or throw in additional upsell products. 

By installing Order Editing to your Shopify store you’re able to offer better customer service, and increase the potential value of every order. 

Order Editing Shopify app key features

With the Order Editing app, customers are able to update their order details directly through your Shopify store. That means absolute convenience for them – and higher upsell revenue for you. 

Here are some of our favourite features:

• Third-party tech stack integration (3PL, ERP, WMS, Shipping softwares)
• Customer self-service edits from any email, web, or app page
• Features suites providing value and flexibility to merchants
• Monthly pricing package that scales with order volume
• 30-day free trial for all Shopify stores

How much does Order Editing cost? 

All new Order Editing accounts can activate a 30-day free trial, with no notice period on any plan. Choose the pricing tier that’s most appropriate for your store size and order volumes. 

There are four pricing packages, covering a range of specific needs – with the cheapest plan costing only $39/month and accommodating up to 1000 unique orders (a great option for smaller stores). 

For most stores, the third tier offers the best value. However, if you’re experiencing a period of growth, we recommend sizing up your package to the higher projections for smooth scalability and a better user experience for your customers. 

Why store owners love Order Editing

Based on the Shopify App Store testimonials for Order Editing, here’s the breakdown of why it’s essential for a smooth Shopify store delivery. 

1. Simplified customer service

The platform can manage thousands of tickets for each store, every month. By managing the order update process, Order Editing helps customer service teams to stay on top of more complicated tickets or pressing matters. 

2. Improved user experience

Customers are able to update their product and shipping details, even after the order is placed – improving their overall experience. And when that’s handled well? It boosts your brand’s credibility, too. 

3. Streamlined supply chain updates

Order Editing automatically updates the original order number in Shopify, and communicates these edits downstream to warehouse and shipping software, 3PL, and ERP. Meaning your info is up-to-date, and all products get to where they’re supposed to. 

4. Higher potential order values

By giving customers the option to add extra products or services to their order post-purchase, Order Editing boosts the potential value of every single order that passes through your Shopify store. 

How Order Editing helps your Shopify store to grow

The Order Editing app has some big stores on its testimonials sheet, including Oh Polly, Aviator Nation, and TOMS. Let’s take a look at why it’s so widely regarded. 

With Order Editing the potential value of every order is increased – with customers able to add additional products past the point of purchase. Aviator Nation claims to have made an additional $79,000 in upsell revenue in just three months! 

It also eliminates the need for any manual handling of order updates by the customer service team, as customers “self-service” their order updates. This reduces the number of tickets and frees up team resources and time. 

The Order Editing app offers an overall improved customer experience, increasing not only the first order value; but also boosting brand credibility, customer loyalty, and total sales.

How to install and set up Order Editing on Shopify 

From your Shopify admin panel, head to the “Add Apps” tab in the side menu or go directly to the Order Editing page on the Shopify App Store. From there, click “Install” and you should be automatically redirected to the permissions page. 

Read the terms and permissions, and if you agree, click “Install” again to begin the installation. Once completed, the Order Editing app will appear in the Apps section of your Shopify admin, and you can access it from there.

If you need help installing apps on your store, get in touch with our Shopify experts. Alternatively, if your website is being designed or redesigned by Create8, we can review your store’s app requirements, and update or install essential apps as part of our Shopify theme development or custom Shopify development process. 

Our verdict: Is Order Editing worth it?

While some users have reported minor issues, the Order Editing reviews on Shopify are overwhelmingly positive. If you’re running a busier Shopify store, or want to increase focus on upsell products, the Order Editing app provides an intuitive, convenient, and reliable solution. 

Scalability is built into the app’s features, with automated supply chain updates and volume-based pricing packages. But starting at $39/month, it may not be the best investment for smaller stores, or start-ups. 

If you’re drowning in tickets, or your store is growing and you need more support behind-the-scenes, installing the Order Editing app could help to relieve some pressure from your customer service team. 

Order Editing app FAQs

• How does Order Editing work with my 3PL?
  A purpose-built integration that works with all 3PLs to stop them from pulling orders from Shopify immediately after checkout. Every order has an editing period before the order is sent to be shipped. 

• How long do customers have to make edits with Order Editing?
  The store is able to determine how long customers have to make order edits, and under what conditions. Most brands offer a 30-minute editing period, but it’s completely up to you! 

• Can I use Order Editing but not offer customers any of the refund features?
  Yes! You choose which amendments customers can make and for how long. One-click disabling of features like self-serve cancellations, product removal, and discount codes is also available

Ready to try Order Editing?

To get started with the app right away, you can download it directly from the Shopify App Store. If you’d prefer to activate a free trial or book a demo instead, then head over to the Order Editing website. 

Optimise your Shopify store with expert guidance from a Shopify Agency…

At Create8, we’re Shopify experts. Get started with setting up your new store today, or get in touch for help improving the performance of your existing Shopify website.